Privacy Policy
We adhere to the General Data Protection Regulations (GDPR) established by the EU. This policy outlines how we gather and handle any information you provide.
Valuing your privacy
We will only use your personal information for the specific purpose you shared it, and we will not grant anyone access to it without your consent, except in cases where legal requirements compel us to do so.
How we collect information
We ask for contact information including your name, email address, and phone number on our website so that we can reply to your enquiry.
We will ask for further contact and other personal information when you engage our services so that we can do business.
For the purposes of this policy “business” includes any step taken in the delivery of our charitable objectives and “services” includes financial and other support which may be offered or provided to you as part of such delivery.
From time to time, we may obtain your contact and other personal information through our partners. In such cases, we will safeguard it just as securely as if you had shared it with us directly.
What information we hold
When you get in touch via email or this website, we gather your name, email, phone number, and address. If we engage in business, we keep financial information relating to the services provided to you which includes information relevant to your eligibility to receive those services, records of invoices and any payments made to you or on your behalf. We may require your bank details for payments.
Where we store your information
When you reach out via email or this website, we retain your details in our email (using Microsoft 365 Mail). If you become a client, your information is also stored in our accounting and records management software. These systems equally prioritise your privacy and security.
Disclosures of your personal data
We may have to share your personal data with the parties set out below:
- Professional advisers including lawyers, bankers, auditors and insurers.
- Government bodies that require us to report processing activities or which regulate our business.
- Third parties with whom we partner for the purpose of carrying on our business.
We will never share your information with third parties without your explicit permission, unless required by law.
When storing your information in third-party services, we ensure limited access to individuals who require it. Passwords are encrypted and managed using a password manager, with unique, randomly generated passwords for each service to enhance security. we strictly avoid reusing passwords.
Cookies
This website employs cookies to monitor your site usage, aiding in comprehending patterns and enhancing the website’s development. You have the option to block cookies by adjusting your browser settings, but please note that blocking all cookies, including essential ones, might limit your access to certain parts of the site.
How to complain
We take complaints very seriously. If you have any concerns regarding how your privacy has been managed, please feel free to reach out to us via the contact form on this website.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on this page.
Last updated: 31/7/24